Better Communication: Launching an info-only WhatsApp channel and stripping out NHS jargon for clearer updates. System Upgrades: Reviewing the digital triage system to improve messaging and appointments; patient testing begins 29th April. Community Support: New "Digital Champions" and expanded Age UK courses are arriving to support patients with tech and wellness. Clinical Updates: Spring COVID-19 boosters are now live for priority groups. Get Involved: The Patient Group is seeking new voices from Burgess Hill and may rename itself "Patient Forum" for clarity.

Community engagement was strong, with successful Age UK digital sessions and rising interest in joining. Focus areas included improving patient privacy at reception, clearer communication (especially test results), and better online updates. Digital inclusion funding was welcomed. Partnerships with local groups remain key. Future topics include privacy, communication, collaboration, and reviewing the PPG name.

The group reviewed practice pressures, patient access, and communication, highlighting the impact of staff shortages and missed appointments. Progress on digital inclusion with Age UK was welcomed. Members discussed improving patient understanding of services and privacy in reception areas, alongside strengthening partnerships and future PPG development.